Privacy Policy Overview

Your privacy and personal information are very important to us. This policy explains how we manage, store, and protect user data collected during your use of our site and services.

Information We Collect

We collect personal details to help provide relevant support and enhance your experience.

• Your name and contact information (such as email address or phone number) when you submit an inquiry or request support.
• Details about your use of our site, including interactions with content and preferences for planning support.
• Technical data like IP address, browser type, and device information for security, analytics, or troubleshooting purposes.
• Optional information you choose to share when seeking guidance or participating in community activities.

How We Use Data

We only use your information for clear, lawful purposes that support and improve our services.

• To respond to inquiries or provide tailored personal planning support based on the details you share.
• To improve our website, services, and resources using aggregated analytics.
• To maintain site security and detect misuse or attempted breaches of site integrity.
• To fulfil legal obligations required by applicable South African law.

Legal Basis for Processing

We adhere to the Protection of Personal Information Act (POPIA) and applicable global standards.

Processing is based on your consent, fulfilment of a contract, legitimate interests, or legal obligations as outlined by data privacy laws.

Sharing Data

We do not sell or rent your personal data. Some information may be shared as permitted by law or where necessary.

• Data may be shared with trusted service providers who support technical, hosting, or communication needs—always with appropriate protections.
• We may share information if legally required by courts or South African authorities.
• Aggregated or anonymised data, stripped of personal details, may be used for analytics or reporting purposes.

Data Security

We employ appropriate administrative, physical, and technical measures to protect your personal data. While no system is entirely immune to risk, we regularly review our safeguards and respond promptly to emerging security threats. Your information is kept only as long as necessary for its intended purpose.

Your Rights

You have important rights regarding the personal information we collect and hold about you.

• Request access to view any personal information held about you.
• Request correction or deletion of information that is incorrect or no longer needed.
• Object to certain types of processing or request restrictions on use of your data.
• Withdraw consent for data collection where processing is based on consent.

Cookie Use

We use cookies to improve your experience, analyse use, and protect the site. You can manage cookie preferences at any time by reviewing our cookie policy or browser settings.

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Contact Us

For privacy questions or concerns, contact our support team using the details below.

Policy Changes and Updates

Updates to this policy will be posted to our website. Please review periodically for changes affecting your rights.